Responses (3)

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Tom_Ring

Hi @Johnny_Kourieh. There are a few factors that can determine the way your Doorbell charges. Hardwiring serves as a trickle charge that should maintain the battery level with average use. Depending on the number of events/Live Views per day, the amount of charge you are getting is consistent with what is expected. I hope this information helps.

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12-04-2021 22:43:40

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Johnny_Kourieh

Hi Tom, Thank you. So I consider no problem to continue using installed transformer (8VA) since can feed doorbell but with slow charging, right?

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14-04-2021 08:08:47

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Tom_Ring

Hi @Johnny_Kourieh. Transformers typically have 2 ratings, VAC and VA. A transformer with the rating of 8VA (Volt Amps) would not be sufficient. A transformer with 8VAC (Volts Alternating Current) is sufficient. You need both ratings to have a functioning doorbell. You can find out more about the power ratings [here](https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information). I recommend a transformer with 16VAC and 30VA. This transformer [here](https://ring.com/products/hardwired-transformer?_pos=3&_sid=227a27787&_ss=r) meets the necessary requirements.

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16-04-2021 20:52:42

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Johnny_Kourieh

Hi Tom,First of all, nothing is mentioned in your website regarding minimum VA, Only mentioned max 40VA. "charging (8-24 VAC, 40VA max, 50/60Hz)"So how to know that requirements are 30VA.Now I see that my device works good if temperature more than 3C and get 100% chraging. Less than 3C battery goes down directly to 78%. That exactly happened two times this week. It is very strange that two times get same percentage 78%.Regards/Johnny

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24-04-2021 09:11:47

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_Billy
Design flaw pure & simple. I was devastated when I realised I wasted my time 'hardwiring' the device. I'll never buy another Ring product again.
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24-04-2021 11:59:15
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