Ring Video Doorbell

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Video doorbell 2 video freezes audio continues
hardwired-video-doorbell
troubleshooting

Most videos (or at least half) taken by my video doorbell 2 freeze within seconds but the audio continues as normal. I made a call to customer service and restarted the device by unscrewing and taking the cover off and pushing the button, but it has not changed. Firmware is up to date. It’s wired into the house and the Wi-Fi strength is RSSI -51. I searched and found similar topics but no solutions.

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31-01-2023 11:58:22

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