Ring Video Doorbell
Video Doorbell 2 - Solar Charger Status "Connected" But I Don't Have One
The subject sums up my issue. I noticed when checking the device health of my video doorbell that it now has a section labeled "Solar Charger Status" that I hadn't noticed before. It says "Connected" but I don't own a solar charger and don't have one connected to my doorbell. This may not sound like a big issue but this discovery coincides with the discover that the battery has been completely depleted for at least 3 days even though my doorbell is hardwired. It had worked fine for over a year and half until this week. Now, I did set up linked events with my other cameras so it's possible that the doorbell is working overtime and that could be the cause, but wouldn't it at least have charged a little over the past 3 days via the hardwiring? Of course, another possiblity is that the battery is at the end of its life and needs to be replaced (I've currently got it charging on a micro USB cable so I'll see soon enough). _ **But my main question is is it possible that since it thinks a solar charger is connected that it's not using the hardwiring anymore and therefore not charging at all?** _ Thanks!
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08-01-2020 09:14:16
Responses (22)
- RM
I have the same exact issue. I’ve been swapping 2 batteries (1 original and one new battery backup) after fully charging via usb since 5 months ago. Hardwire voltage is per recommended rating but battery is draining after a week and not getting charged. I also noticed the solar charger status as connected, yet I don’t have one. My Doorbell 2 is a little over 1 YO.
•3
09-01-2020 07:09:01
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RM2/8 update- I stopped swapping batteries (i.e. replace drained with full charge battery) to check what happens. Doorbell still works since it's hardwired, but the "power status" still indicates battery is "very poor". Also, it still indicates solar charger status as "connected" even though I have no solar charger connected, so these 2 issues remain.
•0
09-02-2020 07:24:47
RM2/21 update- (continuing from my 2/8 update): A third issue is identified, that is, when the battery is drained (says "very poor" in the display status), the "live view" does not work. Doorbell still works when someone presses the doorbell button. So I'm back swapping batteries after recharging the drained one. This is now very annoying, I had to do this every 2 weeks. I'm convinced RING DOES NOT CARE!!! to fix these issues. My 2 previous issues remain as issues (ie. "does not charge the battery" and "solar charger status "connected'")
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22-02-2020 04:16:07
PI have the same problem Ring 2 with Solar Charger. It doesn’t show connected and is not charging. 
•0
23-02-2020 01:30:26
PHi, I'm getting the same thing everyone is describing. I emailed customer service, this is their response: Thank you for responding to my email. Can you please try to do the following: 1. Reset the device by holding down the setup button for 20 seconds. 2. After the reset completes, the device will need to be set up again. 3. Then trigger or perform a motion. Please do update me after this for me to check further here, I will be looking forward to your response. Please do not hesitate on reaching us back once you still have future concerns. We will be happy to assist you 24.7 **Is it safe to say people already tried this and still doesn't solve the problem?** **Thanks in advance!**
•1
23-02-2020 06:32:32
JThey told me that the solar panel issue was an app issue and didn’t affect charging and was only iOS. That it was likely an issue with my device. I cal BS.
•1
23-02-2020 07:04:31
- 2
Just chiming in to hopefully get an answer myself. Same exact issue. Back door hardwired shows no solar and is charging fine.. front door hardwired and show solar connected is now drained of battery energy. This was all fine for 2 years until recently.
•1
09-01-2020 12:09:43
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BI have the opposite problem - new Ring Doorbell 2 installed with solar charger last week. Device health says "Add a ring solar device to extend battery life." The support guy on the phone was useless.
•5
01-02-2020 09:24:31
BUpdate: I followed the service tech's instructions to disconnect the doorbell from the charger and reconnect it. Still getting a message to "Add a Ring solar device to extend battery life, but THE BATTERY IS CHARGING! Sounds like it might be an app problem instead of a firmware problem?
•1
09-02-2020 03:10:07
RUpdate. To rule out that I have a defective unit. I got a 2nd one. I instead of hardwire and configure I started just using battery power to configure. At the end of this, the solar status ‘connected’ went away. Then I connected the doorbell button leads for power and within 3 minutes. It showed solar status as connected. And no increase in the battery capacity. IOW not charging.
•0
09-02-2020 07:30:41
2Having same issue. Have Ring 2 and no solar charger but shows a charger is connected. Not seeming to have battery issues but still it’s not fixed on 2-14-20. I did have several hours last night where the feed from my doorbell was “not available” and today it had a hard time showing me the live image. Guessing a software push went out last night. I went out and triggered a motion alert and now the live image works. But we shouldn’t have to trigger it to work! What if I wasn’t home? My view is dead and the entire point of the doorbell is lost if it doesn’t work reliably. C’mon Ring, get your customer service folks up to date! I don’t think they do a good job of updating their customer service reps with the latest software push information.
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14-02-2020 06:04:32
- S
Same issue, started last night. I’d say it sounds like a software update they pushed out. Been on with support for awhile which has been useless.
•2
10-01-2020 04:38:28
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- B
Hi all, I think I found my problem. I had linked my doorbell and my two floodlight cams together so they would all record when any one of them picked up motion. I live on a somewhat busy corner so there were already quite a few events triggering my cameras individually but linking them all must have just been too much for my doorbell. I unlinked the doorbell from the floodlights, charged up the battery manually, and since then the battery has remained 90-100% charged. It's been several days now so it seems that was my issue. The doorbell wiring just couldn't keep up with all of the new events the camera was handling. I still wouldn't mind knowing why it shows a solar charger is connected when I don't have one. It's still possible that is affecting the charge rate I suppose.
•1
13-01-2020 02:42:33
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cautious-homeowner
I have had the Ring 1 solar charger (micro-usb) since the end of December, and my Ring doorbell doesn't show that it's charging, the battery percentage drops daily, and the app itself says Solar Charger Status Add a Ring solar device to Extend Battery Life How can I make the solar charger register in the app and charge the doorbell? I will return the charger if it doesn't work, but I need to get it figured out ASAP before the 30 day window closes.
3
07-01-2020 06:44:11
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