Responses (3)

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  Jadefish9

  Mine doesn't work either which is frustrating as we have installed it to catch the person vandalising our property at night. I've gone to video settings but there is no night vision mentioned.

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  18-06-2021 02:56:28

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  Caitlyn_Ring

  Hey neighbors. Your Ring Video Doorbell will detect motion as long as it is connected to your wifi network, and your Motion Zones have been set up. Please verify that your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) cover the areas you want to be notified about motion in, and check your [Modes settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) to ensure you have not turned motion detection off during a particular Mode. If you have, this would prevent your Doorbell from detecting motion when you have that Mode selected. You can also trigger a test event at night, after verifying your settings, by walking up to your front door. If the Doorbell detects you, then your settings should be correct moving forward. One other factor to consider is the wifi signal strength. A weak or unstable signal could impact the Doorbell’s ability to detect motion reliably. You can learn more about wifi signal strength and how to check it [here](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). If these concerns persist after you’ve run through all the settings and checked the signal, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  31-07-2023 10:30:41

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  Caitlyn_Ring

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  31-07-2023 10:30:45

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