Ring Video Doorbell
Video doorbell 1st Gen stuck on update screen then it's not connecting
 When I'm connecting it connects but stucks on the update screen then it says video preview not available. Then looses the wifi connections. I have tried to reset it I have tried restart the router device. No luck. I have tried 5 different routers and it's not working. Any ideas?
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07-08-2023 09:31:00
Responses (2)
- S
 This is it when the update screen dissapears and looses the wifi connection
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07-08-2023 10:01:23
- J
Hi @Shortstayni. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step would be to give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance. Our support team will be able to take a more in-depth look at your device.
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09-08-2023 03:57:41
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Shortstayni
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07-08-2023 09:31:49
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