Responses (3)

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  Onno

  With Windows 7 everything worked great, without having to enter a verification code every time. Windows 10 installed yesterday. Now I have to enter a verification code every time I use Firefox or Chrome.

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  02-03-2020 11:49:34

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  Eagle328

  Nothing to do with the os. It's mandatory now. You'll will always be asked for the 2 factor authentication code.

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  02-03-2020 02:22:05

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  Natey

  > @Eagle328 wrote: > It's mandatory now. You'll will always be asked for the 2 factor authentication code. If it is mandatory, what is the purpose of the option setting to turn on/off two factor authentication on the ring.com website?

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  02-03-2020 02:26:42

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  Chelsea_Ring

  Hey neighbors! @Eagle328 is indeed correct with how our 2SV codes that you get via email are mandatory right now. @Natey what you are referencing that you can turn on/off is going to be the 2FA code that you will get when trying to log into your Ring account from the app. You can learn more about 2FA [here](https://support.ring.com/hc/en-us/articles/360024818291-Using-Two-Factor-Security-Authentication-with-Your-Ring-Products) in our Ring Help Center Article, and this [has a link](https://support.ring.com/hc/en-us/articles/360039693891?flash_digest=e3f42de71656c38352daae5875c5fcb8f8be6c04) to our Two-step verification 2SV that I have referenced as well.

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  03-03-2020 08:39:16

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  DNR

  It is one thing to provide an additional security/privacy method for account access. It is quite another to eliminate user control of their account features, and impose a long list of actions for _ **every single access** _ to the account, on the same computer, using the same browser, on the same day. This "mandatory" use of a 2FA-like feature requires **9 steps** to log in... every time... - Browser -\> [https://ring.com/users/sign\_in](https://ring.com/users/sign_in) - Enter userid + password - Start email app - Wait for email arrival - Open email - Copy code - Switch to browser - Paste or type code - Press submit I applaud additional features, but this was not well thought out, and the "mandatory" aspect may force a change to Nest or Arlo.

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  07-04-2020 03:03:03

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  Chelsea_Ring

  Thanks, neighbors. We appreciate your feedback (trust me - we hear you!!) and have passed along adding a trusted device feature to the appropriate team. We will certainly keep you posted on any new developments from the team! @DNR do you have the option to set Two-Step Verification to Text Message? I personally found that to be a bit easier than what you described.

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  07-04-2020 04:21:40

• B

  Boone

  > @jmcwilson1984 , > [@Onno](https://community.ring.com/t5/user/viewprofilepage/user-id/37432) > , > [@Natey](https://community.ring.com/t5/user/viewprofilepage/user-id/857) > , > [@DNR](https://community.ring.com/t5/user/viewprofilepage/user-id/13654) > , > [@jasontaylor7](https://community.ring.com/t5/user/viewprofilepage/user-id/44092) > , > [@crisley47](https://community.ring.com/t5/user/viewprofilepage/user-id/45672) > , > [@gwbuss](https://community.ring.com/t5/user/viewprofilepage/user-id/62042) > , > [@fgcook](https://community.ring.com/t5/user/viewprofilepage/user-id/74497) > , and to others that read this post, Let us all unite our voices concerning the current Two-Step-Verification process! You aren’t alone. This has been an ongoing issue across many other topic areas, just not in the Feature Request Board area. There are also many, many Two-Step-Verification posts across the entire Ring Community! Ring has made some verification improvements. After you initially log-in verify, you don’t need to repeat this process on some Ring apps (smart-phone apps, Windows 10 apps, the Ring Community website, etc.) as long as you do not log-off. Thank you Ring! ? But still some areas, like the Ring website, still have this repetitive annoying issue (automatically logged-off after idle-time, and have to repeat this verification cycle). Let your “Thumbs Up” be your vote to improve Two-Step-Verification method! Ring Teams notices Feature Request Board with higher Thumbs Up numbers, and therefore are more likely incorporate the request. I apologize if I missed some of the Two-Step-Authentication posts on this Feature Board, and I did not link to this topic already posted in other non-Feature Request Board areas (too many). But if you think this Two-Step Verification should be modified or tweaked to be more User-Friendly, CLICK ON EACH LINK below and THEN CLICK THE THUMBS UP icon of the submitting post author. Help make your Kudo Vote be heard! ? https://community.ring.com/t5/Feature-Request-Board/Require-two-step-verification-only-for-unauthori... https://community.ring.com/t5/Feature-Request-Board/Two-Factor-Verification-Ring-Community/idi-p/374... https://community.ring.com/t5/Feature-Request-Board/Authentication-App/idi-p/28090 https://community.ring.com/t5/Feature-Request-Board/turn-off-2-step-verification-or-give-the-user-th... https://community.ring.com/t5/Feature-Request-Board/quot-Remember-this-browser-quot-option-for-2FA-t... https://community.ring.com/t5/Feature-Request-Board/Better-TFA-method-for-logins/idi-p/49229 https://community.ring.com/t5/Feature-Request-Board/Two-factor-authentication-Please-fix-it/idi-p/47... https://community.ring.com/t5/Feature-Request-Board/Google-Authenticator-for-2FA/idi-p/51210 https://community.ring.com/t5/Feature-Request-Board/Turn-OFF-the-2FA/idi-p/35498

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  06-08-2020 01:03:59

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• L

  lunnson

  Logging in to see a video usually is time sensitive. Now every time I login, I have to choose the correct frog image three times before I can get in. It's frustrating that Ring took the desktop app away and now it's even more frustrating I have to verify that I’m a human. There are way too many steps in order for me to get into my account see my videos.

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  08-11-2021 03:12:59

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