Ring Video Doorbell

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Unrecognised 5 digit number
battery-video-doorbell
troubleshooting

I have just changed my router and although the Ring doorbell has been set up successfully, the chime will not recognise the 5 digit code on the back of the doorbell. I have tried 5 or 6 times but it keeps saying the code is incorrect. HELP!

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18-12-2023 08:54:00

Responses (1)

C

Hi @GillianY27. Are you trying to set up a Ring Chime or Chime Pro? You would not use the QR code on the back of the Ring Doorbell to set up a different Ring device.

0

20-12-2023 06:57:26

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