Ring Video Doorbell
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Unlock my access (406, not acceptable)
hardwired-video-doorbell
cs-support
Hi, I had some issues with my new Ring Doorbell Wired. Nothing worked until I uses a specific Wifi network connected to on one my ISP. Yes, I have 4 different ISP, and I'm using link aggregation for redundancy and bandwith increase. My fixed output IP seems to be considered has a commercial VPN address. Is it a way to add it to a "white list" (or to remove it from the blacklist !). From internal wired/wifi network I cannot connect to ring.com ! Regards
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01-08-2022 09:22:35
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Tom_Ring
Hi @DN_a. For this concern, I suggest reaching out to our support team and working directly with a support agent. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-08-2022 06:47:58
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