Ring Video Doorbell

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Under "Network" no CHANGE NETWORK option
hardwired-video-doorbell
connectivity
battery-video-doorbell
troubleshooting
I've changed Internet providers and I've tried to follow reconnect to wifi in ring app instructions which state Tap Devices Select Video Doorbell you need to reconnect to wifi Tap Device Health Tap Reconnect to wifi or change wifi network Here's the issue there is NO Reconnect to wifi or Change wifi network so that's why I'm logging this issue. What can I do to resolve this? Anyone out there? Can you help me please

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30-11-2023 05:22:58

Responses (2)

C
Hi @user69094. If you're the Owner of the Ring Doorbell, and not a [Shared User](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Shared-Users-and-Guest-Users), you should be able to follow the steps [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi) to reconnect your Doorbell to wifi. However, you can also walk through a new setup in the Ring app using the steps under Set Up a Device. This will allow you to enter in a new wifi network name and password if these have changed. Should neither of these options work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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01-12-2023 11:43:52

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31-12-2023 11:44:13

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