Responses (5)

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  Nic1

  Same here! I’ve just installed a new Ring Doorbell Wired. I can connect to live view only 60% of the time despite having 35RSSI and putting the doorbell within meters of an access point. All other cameras (x6) work 100%. Snapshot, presses, Motion notifications work perfectly - just not live view.

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  11-10-2021 12:16:33

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  thelosmos

  Is everyone still having this issue? I have a video doorbell 2 and suddenly I am unable to view the live stream from IOS. It works fine through a desktop browser (chrome) and the android app. status.ring.com shows an issue on the 8th, but it says it has been resolved. I'm still having this issue.

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  14-10-2021 08:17:05

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  Lex97h

  I am still having this problem with live view being inaccessible. It’s been 2 weeks now. When is ring going to fix this issue???

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  15-10-2021 01:49:23

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  Darren66

  Hi I have the same issue. All other users can access live view but not me. De-installed app, check WiFi signal etc all good. Installed rapid ring but that has a fault that keeps bringing up the volume panel repeatidly. Completely stumped. Time to upgrade to alternative device I think

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  17-10-2021 08:27:01

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  user6887

  Please upVote to get Rings attention to this issue. Please Vote for ‘Feature Request’ : https://community.ring.com/t/fix-the-ring-mobile-app-to-properly-use-lte-4g-without-the-many-reported-issues/112034 Thanks.

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  27-01-2022 08:56:46

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  user6887

  Please upVote to get Rings attention to this issue. Please Vote for ‘Feature Request’ : https://community.ring.com/t/fix-the-ring-mobile-app-to-properly-use-lte-4g-without-the-many-reported-issues/112034 Thanks.

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  27-01-2022 08:56:46

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  Caitlyn_Ring

  Hi neighbors! You can find more troubleshooting help for Live View in our Community Post on the topic [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249), or our Help Center Article [here](https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-Not-Connecting-to-Your-Ring-Device). There could be different reasons why Live View may not be pulling up for one neighbor versus another, so it's always good to troubleshoot these concerns thoroughly. If you're not able to find a solution after checking those resources, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for more in-depth help. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  19-10-2021 06:56:12

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