Hi @Rine416. First, please make sure your Ring Doorbell Pro is receiving sufficient power and is wired correctly. You can reference the [Doorbell Pro Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) when checking the wiring. Once you've ensure the Doorbell is being powered sufficiently, we have troubleshooting steps for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If this issue persists, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth troubleshooting assistance.