Ring Video Doorbell

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Unable to connect to network “ring”
hardwired-video-doorbell
installation
troubleshooting
Installing my ring doorbell pro that I won in a blind auction. The installation went fine. Was able to get it context worked fine. It went off line then the issues began. So I decided to do a hard reset. Now every time I try and setup it says unable to connect to network “ring-“. I am think that’s the internal wireless. I’ve followed all the troubleshooting. Please help. It worked for about 15 mins.

318

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23-07-2023 02:37:31

Responses (1)

C
Hi @Rine416. First, please make sure your Ring Doorbell Pro is receiving sufficient power and is wired correctly. You can reference the [Doorbell Pro Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) when checking the wiring. Once you've ensure the Doorbell is being powered sufficiently, we have troubleshooting steps for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If this issue persists, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth troubleshooting assistance.

0

25-07-2023 09:01:38

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