Ring Video Doorbell

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U
Two phones but only one delay.
troubleshooting

I have a Samsung A33 5g phone and the notifications when someone presses the bell are very slow sometimes 2 minutes.

My partner has a Samsung M22 her notifications are almost instant I have reset the router re installed the app on my phone and re booted the doorbell made no difference.

Both phones are on the EE network and even with the phones side by side mine still has a big delay, I cant work out why my partners phone gets instant notifications and mine is delayed, any thoughts would be welcome.

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2

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10-06-2024 02:56:29

Responses (2)

J

Hi @user39430 Those were excellent troubleshooting steps to try for your concern. Have you also tried turning off the Wi-Fi on your phone to see if it does the same thing or vice versa?

0

11-06-2024 06:57:40

U

Yes I have reset my wifi, problem doesn't make sense to me.

0

12-06-2024 03:55:20

J

@user39430. If you have already tested this on both Wi-Fi and mobile data and have the same result, the next best step is to reach out to our support team to further investigate this with you. Give our support team a call using one of the numbers available here.

0

13-06-2024 04:06:37

U

As I have had this for a few years

I have decided to try a different make of doorbell.

0

14-06-2024 11:08:26

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