Ring Video Doorbell
Two of my devices are showing a registered to someone else
My Ring video doorbell has been playing up so I decided to reinstall it. I have a Ring chime Pro so I first reset that then went to add the doorbell to it. It tells me the device is registered to someone else which is impossible because I'm the only person who has owned it. I tried to request a transfer by sending an email (thinking it would come to me), no such luck. Now I'm stuck with an unusable device and to cap it I've just reinstalled my kitchen chime and that says it's registered to someone else as well. End of my tether, please help.
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11-03-2022 03:17:42
Responses (5)
- U
Same issue with our chime, all setting checks, no account or location changes. Completed whats been advised and still not working. Looking through sites appears to be a common issue with clear guidance or resolution! Any further advise to fix this RING???
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23-04-2022 07:32:44
- U
V ame problem, not changed anything, now it’s saying this device is linked or something to another account, please ask for permission to share, I don’t want to share, it’s bloody mine, what a crap service ring have, these are not cheap things,
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20-11-2022 05:48:10
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- C
Hi @user28332. It sounds like you may have logged into a different Ring account using a different email address. Make sure to sign into the original Ring account that you set your Ring devices up under, and ensure you are on the correct Location in the Ring app, which is listed in the top center. If this continues to happen, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a further look.
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22-11-2022 05:21:12
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- F
Both of my ring doorbells did the same thing. This is not cool at all. For the money spent I expect to not get locked out of my own devices.
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02-08-2023 02:50:57
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
01-09-2023 02:51:22
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Marley_Ring
It sounds like you may have setup your Ring device using another account or location in the Ring app. Please double check that you are logging into the owner account, otherwise the Ring app might see that as a previously owned device, even if by yourself. Alternatively, I recommend following our [Change of Ownership process](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices). For further assistance with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-03-2022 03:38:36
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