Ring Video Doorbell

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Trouble with new wifi connection
hardwired-video-doorbell
troubleshooting

I can’t connect the Ring Doorbell with my new eero wifi router. I am stuck in a loop. The ring says it can’t conect, However I have connected several Ring cameras that are further away??? Even stranger the chime that sits 5 feet away from the router says it has a weak signal??? None of this makes sense. I had everything running on 200/200 speed internet and updated to 1GB 1000/1000 speed and now it is saying weak?

Can someone help me please? Is the Ring doorbell firmware outdated?
thanks

103

0

1

01-02-2024 05:07:57

Responses (1)

T

Hi @user75721. What specific doorbell model do you have? What part of the process are you having an issue with or is there a specific error you’re seeing? What type of phone are you using and what version of the Ring app is installed? Are you connecting to a 2.4 GHz or 5 GHz network? This information will help us determine the next best steps in troubleshooting this concern.

1

02-02-2024 04:08:55

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