Responses (4)

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  Tom_Ring

  Hi @foxttrott. For this concern, it may be best to contact a licensed and trusted electrician in your area. I would recommend disconnecting power to this transformer until it can be properly inspected and tested. Also, what model doorbell do you have connected?

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  25-05-2021 10:09:46

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  foxttrott

  I have a ring pro 2. I disconnected the transformer, the temp rose to 144F with no load. That's not ok. I'm trying a third transformer today, different brand. Is the resistor causing the problem? I spoke to a couple folks and they are flummoxed as to why this needs to be in the circuit path. I have no mechanical chime, per instructions the resistor is required. From what I can tell so far, the pro 2 seems to need a very specific power supply, too much or too little and it's not happy. I've reached out to an electrician, but so far nobody wants this small job...

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  28-05-2021 04:20:35

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  Tom_Ring

  Hi @foxttrott. Where did you find that the Ring Pro 2 requires a resister? The Ring Pro 2 does not use a resistor and doing so can cause damage to the Ring Pro 2. You should be using the included Pro Power Kit V3 for installing the Ring Pro 2.

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  01-06-2021 09:38:21

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  foxttrott

  [How to Connect Your Ring Video Doorbell 2 Directly to a Low Voltage Transformer (Without a Pre-existing Doorbell) – Ring Help](https://support.ring.com/hc/en-us/articles/115003495766-How-to-Connect-Your-Ring-Video-Doorbell-2-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-) Granted this is referencing an earlier generation, but again, there's no documentation to address the Pro 2 specifically... seems to indicate a fire hazard if you don't. There's nothing in the included instructions addressing what you can or cannot do without a mechanical chime- do you just wire direct from the transformer? How do you install the power kit without a mechanical chime? Strip the wires and solder in place? Why? Thanks

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  02-06-2021 02:42:44

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  Caitlyn_Ring

  Hi @foxttrott, happy to chime in for Tom here. The article you linked is referencing the Video Doorbell 2, which is a completely different model from the Video Doorbell Pro or the Video Doorbell Pro 2. The instructions in that article do not apply to the Video Doorbell Pro 2, but you can find the installation steps for this model [here](https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-). If you do not have a mechanical chime, you can use the Plug-In Adapter, which you can find [here](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2). I hope this helps clear up the installation options available for the model of Doorbell you have specifically.

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  03-06-2021 06:23:42

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  foxttrott

  Thanks Caitlyn Ok, so it appears the only way to power the Pro 2 is: 1. With an "indoor only rated" plug in adapter OR 2 Doorbell transformer with powerpack installed on a mechanical chime You cannot wire the Pro 2 directly to a standard doorbell transformer, by passing a typical mechanical chime on the same electrical circuit? It appears you can with the Pro 1, you need to pull some tabs of the power pack etc. but those tabs don't exist on V3 Power Pack. That critical piece of information would have been good to know before I started this project. The wiring on my old doorbell chime is too thin (22 gauge) for a video doorbell, so I ran a new line (18 gauge) on a shorter, new route direct to the front door to power the new Ring Pro 2. My new chime is the digital Ring Chime Pro extender. Thank you BTW I tried to get this issue cleared up by calling Ring directly, but got conflicting information.

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  03-06-2021 09:26:46

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  foxttrott

  Thank you for sticking with me, this is what I was looking for. I can wire this up no problem now that I know what can be in the circuit.

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  08-06-2021 02:55:49

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  foxttrott

  Ok, so I may have a new problem. Now the doorbell felt quite warm ... I put a thermometer on at and sure enough it was 122F . I measured 18V with a multimeter at both the transformer and the doorbell. It's a covered porch, so it's not getting direct sunlight on doorbell. Is this normal? Seems unsafe to me...

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  13-06-2021 07:53:50

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  badayuni92

  Hi I am in the UK and do NOT have a mechanical chime I have the pro 2. I have installed the supplied transformer in my fuse board and have a run an 18 guage cable from the transformer to the ring doorbell pro. Please confirm if this is an acceptable way to do the installation. I do not wish to use a plug in transformer

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  04-07-2021 02:38:12

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  Tom_Ring

  HI @badayuni92. The Ring Pro 2 is capable of being wired directly to a low voltage transformer. The transformer needs to meet the voltage requirements that are listed on the Ring Pro 2. I hope this helps.

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  07-07-2021 03:38:16