Responses (1)

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  Chelsea_Ring

  Hey @Ray88. Do you have the Doorbell Pro wired directly to the Transformer, or with a chime kit in the middle? What does your wiring look like on the back of the Pro, at the chime kit (if this is in the middle) and at the transformer? What type of transformer do you have, as well as what kind of chime kit, if applicable?

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  27-04-2020 11:46:59

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  Reply

  J

  jaysonwatts

  I had the same problem as Ray88 in Apr2020. My doorbell was working and it stopped. There was no voltage coming from the transformer. I replaced the transformer and had 17 volts to the doorbell. When I connected the doorbell it came alive for a second, and then died along with the transformer. There is not voltage coming from the transformer.

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  29-01-2021 07:58:11

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  jaysonwatts

  I used a transformer that is good to 30 volts and was referred to it because that is what the electricians are replacing doorbell transformers with. I did a resistance test on the ring and got a .001

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  29-01-2021 08:03:13

  C

  Caitlyn_Ring

  Hi @jaysonwatts. Would you mind reaching out to our support team directly regarding this concern? They can take a look at what might be going on with the Doorbell to see why it's not responding. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  01-02-2021 06:09:32