Ring Video Doorbell
Tool provided does not work for Safety Screw
The orange tool provided does not work for the safety screw. #1 the size of the torque/star is much too small. #2 the screw has a pop-out/pin in the middle to prevent just any torque screw driver from working -- the provided tool does not have a hole. Was there supposed to be a different tool provided?
1793 •
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4 •
05-10-2021 10:30:09
Responses (5)
- F
Grif5890 - First of all, make sure you are using the correct Ring screwdriver for your Ring device. For example, if I remember correctly... the Orange handle screwdriver is used for 1st Gen doorbells and the Blue handle screwdriver is used for 2nd Gen Ring doorbells. Next, check to see if the screwdriver is a double-headed screwdriver. In other words: * Carefully remove the metal rod of the screwdriver from the handle * Confirm there is a different screwdriver head on each end of the rod * If so, flip the metal rod 180 degrees so the other end faces the handle * Reinsert the metal rod into the handle
•0
05-10-2021 01:23:50
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- F
Grif5890 - First of all, make sure you are using the correct Ring screwdriver for your Ring device. For example, if I remember correctly... the Orange handle screwdriver is used for 1st Gen doorbells and the Blue handle screwdriver is used for 2nd Gen Ring doorbells. Next, check to see if the screwdriver is a double-headed screwdriver. In other words: * Carefully remove the metal rod of the screwdriver from the handle * Confirm there is a different screwdriver head on each end of the rod * If so, flip the metal rod 180 degrees so the other end faces the handle * Reinsert the metal rod into the handle
•0
05-10-2021 01:23:50
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- G
LOL -- yes, start with the basics. I definitely have the torx head facing outward. The problem is the torx head provided is very small and has no hole in the center. The torx screw provided needs a larger head and is the tamper resistant type -- meaning it has a pin in the middle. My tool is not the tamper resistant tool. I bought the Ring doorbell as refurb off Amazon. It appears when they re-packaged the provided either the wrong screw or the wrong tool. How do I contact Ring about getting the correct tool or screw?
•1
15-10-2021 11:34:02
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- F
Grif5890 - I assume you've already contacted Ring by now... but if not, you may want to refer to the following web page: https://support.ring.com/hc/en-au/articles/213608406-Contact-Us
•1
18-10-2021 12:36:26
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SI had exactly the same problem. Bought NEW from Amazon and have the wrong orange screwdriver - no Torx screwdriver with hollow centre to accommodate pin. Who provided the replacement - Amazon or Ring?
•0
03-11-2021 10:50:11
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Frustrated427
Grif5890 - First of all, make sure you are using the correct Ring screwdriver. If I remember correctly... the Orange handle screwdriver is used for 1st Gen doorbells and the Blue handle screwdriver is used for 2nd Gen Ring doorbells. Next, confirm the screwdriver is a double-headed screwdriver. In other words: * Carefully attempt to remove the metal rod of the screwdriver from the handle * Confirm there is a different screwdriver head on each end of the rod * Flip the metal rod 180 degrees so the other end faces the handle * Reinsert the metal rod back into the handle
2
05-10-2021 01:14:25
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