Ring Video Doorbell
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Thumbnail view on dashboard not updating
The dashboard in ring app that has the thumbnail camera view is not updating automatically like my other 2 floodlights. Does it not update like the floodlight views? Those views say 2 seconds where the doorbell one could say yesterday’s date unless I go into the live view. Any help is appreciated. Thank you.
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08-12-2019 15:35:12
Responses (18)
- D
I seem to have the same problem as reported here. In particular, snapshots *are* being made. I can see them in the time line. However, the picture in dashboard, that *used* to update every 30 seconds, stopped doing so a few days ago. If someone has a clue, please tell me. As it is I can no longer see what is going on outside, making the door bell not very useful. I cannot keep turning live every 30 seconds.
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08-04-2021 18:19:45
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- T
I have the same exact issue. I have a 1st Gen Ring Video Doorbell, Ring Pro, Ring Floodlight Cam, and Ring Spotlight cam. About a year or 2 ago, the 1st Gen Ring stopped updating the preview completely. Now since about 2 app updates ago on iOS which was within the last week, the previews are very unreliable. Sometimes one won't update. And it's a shell game as to which ones will update and which ones won't. The 1st Gen of course still has not show a preview in a year or 2 after those updates. Since you have no way of telling what firmware you have, there's no way to troubleshoot on that front. I've been a Ring customer since 2015. For the most part I have enjoyed the experience, but I've had to return the 1st gen and pro 1 time each for replacements which work good. The floodlight has always been great and the spotlight cam works pretty good as well. I really just wish they would fix these bugs.
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13-04-2021 05:53:43
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- 7
My app was working fine until the last 2 ring app updates. Before the ring app update, camera still pic would update every 30 seconds. Now, it only updates when I go to live view which is really annoying. My stick up cam has POE so it doesn't have to save power. C'mon ring, take care of business!
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17-04-2021 03:30:33
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DoubleD
I am having the same issue with thumbnail on dashboard not updating. My front "doorbell 2" updates as it should. My back doorbell does not. It shows more or less a "still" picture of last motion or recording. The date is also located lower left of snapshot pic instead of the time. The date is wrong as well. I have tried everything, re-install app, door bell, internet and so forth. The RSSI value is -49. I need some help here if anybody has had this problem and resolved it. Thanks much and stay safeI forgot to say, this camera also has a very hard time getting "live views" and picking up motions
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28-01-2021 02:25:52
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