Ring Video Doorbell
This video is no longer available
I have a basic plan. Is sharing not included in the plan? When I try to share a video, I get… This video is no longer available. The person who owns this video has decided to remove it. For more information on shared video management, visit our FAQs. Is it s a seeting or a limitation of basic? Thoughts? Thanks in advance. - Derek
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02-07-2020 06:05:36
Responses (5)
- D
I just signed up for the plan, so I will test some more. I was actually sharing the link with myself to test downloading to a computer. Thanks for the quick response. Derek
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03-07-2020 04:23:35
YFWIW, I am having the same problem. I am the owner and have not deleted any of the videos. Sharing was working over the last several days but then suddenly stopped working today. All URLs that I generate for any video says that video is not longer available.
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12-04-2021 05:15:49
- I
Hi all I got this message as well I called support and was told to download the video first and then forward it to whoever (which worked) Does not bother me doing it this way but saying that what is the point of having the other option to Facebook, email or message if they don’t work or they can’t fix. My app is up to date and I own and pay for it.
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10-05-2021 07:45:09
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- C
I'm having this problem too. Can't download the videos either. I'm the owner and when I create a link I get the video no longer available. I contacted customer support who have apparently escalated it. Does anyone know of a fix please?
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13-05-2021 03:35:07
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- M
Sorry to hear about this, @cbb2712! There was a report of a matter related to video availability in event history, which has since been resolved as of May 12, 18:32 UTC. Check out Status.Ring.com for more details and updates. This should be working via your Ring app, but can also be done by logging in at Ring.com via web browser. If these concerns persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-05-2021 06:43:52
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- T
It’s XXXX. You’d think by now the fix(es) for this would have been spread around, and the issue completely resolved or, in my case, a USEFUL NOTICE would pop up telling me how to fix it. How did I fix it? I hit reply to this thread, entered my login info, entered the 2 factor authentication sent to me, created a username (huh?), and it worked. That’s right, I literally authenticated ME to Ring - nevermind the fact that I have the app and Am always connected and have had an account for years. I had to give them a username, then suddenly the videos worked for me AND my recipient. What, you may ask, is “it”? I sent a video link via text. Had done this a couple of weeks ago and it said “not available” both times to the same recipient. This time, I tried the link and received the same “video has been deleted by owner” message. This video was from less than 6 hours ago (as of this rant), and my network is stable so it’s not a “maybe it hasn’t uploaded yet” issue. I have no intention of calling your support. How about YOU call your support and let them know, instead of making the people PAYING for a service do the legwork? Hope this helps someone, and I feel certain there’s more than one cause for this digital-era-ancient problem. Ring, get your act together or become R.I.M. with their Blackberry. Remember how well that worked out for them?
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27-05-2024 07:01:45
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Chelsea_Ring
Hey @DerekB. You should only get this pop up message in the event that the video has indeed been deleted. Only the Owner on the device can delete the videos, so if you're a Shared User, you will want to contact the Owner to ensure they didn't delete it. In addition, if this video was captured before you signed up for the Basic Plan or renewed it, like a lapse in your plan kind of situation, previously recorded videos are removed and inaccessible. Otherwise, as long as the video wasn't deleted and you've had a plan active during this time, with also no lapse in service, you should be able to share it. To get this matter looked into further if needed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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02-07-2020 07:33:45
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