Responses (2)

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  Marley_Ring

  Hey @teachrmama ! It sounds like your Protect Plan may need to be renewed or subscribed to. Our Protect Plans are optional, but feature many benefits such as the ability to save recordings for viewing in the future. Learn more about our Protect Plans [here](https://shop.ring.com/pages/protect-plans). If you are subscribed already, and the concern persists, please try to uninstall and reinstall the app. I hope this helps! :)

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  24-10-2019 10:24:56

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  B

  Bobmeister

  What is the option, It says veiwing videos in the future....Does that mean there is no storage space to save ANY videos? Cant we forward video to a mail account? Do we HAVE to have the subscription? What are the basic features without the subscription?

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  28-10-2019 06:28:47

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  Eagle328

  You can use it without a subscription and still get alerts plus view live video. But if you want to record and store video to look at later, you'll need either Ring Protect Basic or Ring Protect Plus.

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  28-10-2019 06:49:53

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  Chelsea_Ring

  Yes @Bobmeister -- in order to access, view and download any past videos you will need a subscription. Without a Ring Protect Plan, you will be able to answer notifications in real time as well as use and access Live View on your device. Our plans start at $3/month or $30/year. Unfortunately, there is not a way to forward videos to a mail account. Learn more, here: [https://shop.ring.com/pages/protect-plans](https://shop.ring.com/pages/protect-plans)

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  28-10-2019 10:26:03

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  Chelsea_Ring

  Yes @Bobmeister -- in order to access, view and download any past videos you will need a subscription. Without a Ring Protect Plan, you will be able to answer notifications in real time as well as use and access Live View on your device. Our plans start at $3/month or $30/year. Unfortunately, there is not a way to forward videos to a mail account. Learn more, here: [https://shop.ring.com/pages/protect-plans](https://shop.ring.com/pages/protect-plans)

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  28-10-2019 10:26:03

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  Chelsea_Ring

  You will need to confirm your Protect Plan subscription status if your video recordings are not saving or your recordings are not showing in your event history. This can be done by logging in at Ring.com via web browser and clicking the Protect Plans option on your Dashboard. Playing your recordings from the event history via the web browser is also a great test to see if your recordings work and are there. If you are needing to subscribe to a Protect Plan, visit our [Community article](https://community.ring.com/t/how-to-add-a-protect-plan-to-your-ring-account/477) for steps on subscribing.

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  23-09-2021 10:20:48

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