Ring Video Doorbell

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Sound of Voice when responding very bad and distorted
hardwired-video-doorbell
troubleshooting

Hi, when answering a ring fom my Doorbell Pro through the Ring app on iOS, the sound of the voice is totally distorted and barely understandable. Here in this video I recorded how the voice sound on the Doorbell Pro: [Video - Ring Video Doorbell Pro - Sound Test with iOS App on iPhone XS](https://youtu.be/3o-HCwy6B4c "Video - Ring Video Doorbell Pro - Sound Test with iOS App on iPhone XS") On the other end we had an iPhone XS with the spring 2020 latest version of iOS 13.4 and the latest version of the Ring App for iOS. The sound quality is disastrous, in my view, as it is totally distorted. In reality the sound is much worse than you hear it on the youtube video I posted. In this video, we did a test on the same Doorbell, but with an Amazon Echo Show 5 on the other end: [Ring Doorbell Pro - sound test on a Echo Show 5](https://youtu.be/kJXAdH1jxvM "Ring Doorbell Pro - sound test on a Echo Show 5") Here, the sound is much improved. I still consider it of very low quality, although it can be better understood. Im both videos the language we spoke is German, but you still here how bad the quality is by just listening to me speaking in front of the Doorbell and comparing the sound that comes out of the Doorbell speaker. For me, this bad quality is really disapointing. Has anyone any suggestions on how to fix this, especially the disastrous quality from the iOS App? Kind regards,

18031

0

3

17-05-2020 03:53:39

Responses (3)

  • C

    Just installed one of the PRO models ... the audio is over-modulated ... this is NOT GOOD. Should I return this and get the NEST ringer offering?

    1

    28-12-2020 12:13:04

    • G

      I have echo show 5, ring doorbell pro, 2 floodlights one newer 2021 model and i am having this issue as well. Unfortunately they seem to contract people that are not properly trained period. My call was with a rep that didn't even know how to use the company computer to find a resolution to this problem, sounded like a young teen on the phone i was helping that person more then they helped me. After the money i paid for this stuff i will get someone's attention. Its a shame to read about your troubles. You'd think worlds richest man would hire professionals to run this circus show i always wondered where the circus people went after they closed doors.

      0

      17-06-2021 05:06:56

      • C

        0

        30-06-2022 09:11:51

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