Ring Video Doorbell
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Solid White Light... won't change
I have a Ring Video Doorbell with battery (not hardwired). My battery died (even though it showed 9% still on the app). Plugged it in to recharge and immediately went to a solid white light. I've reset it (held down the button for like 20 seconds). Once I release the button it goes right back to a solid light. Been plugged in for 30 minutes and the battery life still shows 9% --- it's stuck on that for some reason. Help!
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29-01-2020 04:46:48
Responses (7)
- O
Replaced defective Ring Pro with Doorbell 3. Waited 6 hours for battery to charge then got stuck at solid white light. Am having horrible user experience or quality control....
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10-12-2020 04:48:07
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CHey neighbors! If you've already reset your Doorbell by holding down the setup button for at least 20 seconds and this concern still persists after, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look and help diagnose the problem for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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10-12-2020 19:05:51
OI spent an hour and 16 minutes on the phone with tech support (after waiting a full 8 hours for the battery to charge to only green lights). Of course by this time Home Depot (where I bought it was closed). The tech finally said that sicne we couldn't get it to go into setup mode to exchange it. So, 6am this morning I did, and was online within 15 minutes. So, I origionally bought a doorbell pro and it died almost every day or every other day. Gave up and returned it for a Doorbell 3 and couldn't get it to go through setup at all. Based on Ring tech support advice, exchanged it for yet another doorbell 3 and it worked. Seems there's just some serious quality control issues....
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10-12-2020 21:27:44
- I
I change my ring device 3 times problem happen on all 3. Ring techs do not help " Reset it an set it up again" ??♂️ Has anyone fixed this problem?
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14-12-2020 04:02:01
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OSo, it's only been 4 days since I changed out my Doorbell Pro for a Doorbell 3, but I've not had a single outage. The doorbell Pro would either go out every day or every other day. I's literally cut a computer power cord to connect up the transformer because I wanted a plug that I could feed into a [Leviton DZPA1-2BW Decora Smart Plug-in Outlet](https://www.amazon.com/gp/product/B01NAO4B9Z/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1) and thus could remotely power cycle the Doorbell Pro - yes, the problem was that bad. BTW - even when the Doorbell Pro was working, the two-way audio quality wasn't good. Since putting in the Doorbell 3, the audio is much better.
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14-12-2020 13:21:09
- T
Did you ever get this resolved or did you need to replace the unit? as I've got exactly the same issue you described here
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17-01-2021 16:13:10
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- B
My doorbell is locked with a constant white light. I cannot connect it. I even let the battery go empty and then charge it, but nothing changed.
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17-11-2021 17:45:05
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TiffP7168
Hello--having the same issue. Wondering how yours was resolved?
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26-08-2020 16:10:18
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