Ring Video Doorbell

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Solid white light; hard reset doesn’t work
hardwired-video-doorbell
troubleshooting
hardwired-battery-video-doorbell

Hi.
We had a power outage a couple of days ago and since then our wired doorbell has not been able to connect to our Wi-Fi.
The light is showing solid white. I have tried pressing and holding the Orange button but the light remains solid white and the device will not enter set-up mode in order to reconnect.
Any ideas please?

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20-12-2023 09:19:24

Responses (2)

M

Did you also try removing the power source? For example, removing the wire for power and the battery? (Sorry, I only have a battery doorbell so don’t know exactly how the doorbell is powered).

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21-12-2023 08:19:57

C

Hi @TheRevJimJones. Which model of Ring Doorbell do you have? The Model name is found on the Device Health page in the Ring app. If you have a battery powered Doorbell that is connected to a doorbell circuit, it’s possible the battery needs to be charged if it’s not responsive. However, I’d also suggest trying a full reset by holding down the setup button for 20 full seconds. You should be able to walk through a new set up in the Ring app after that.

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22-12-2023 06:32:15

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