Hey @Deklund1. When you go into the Device Health page, does it show that the solar panel is connected? If you find that it says it's not connected, please check the wiring to ensure the device is showing as connected. You can also try pressing and holding the setup button for 30 seconds to reset the Doorbell and see if the Device Health page registers the solar panel after.
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25-05-2020 11:46:59
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Chelsea_Ring
Hey @Deklund1. When you go into the Device Health page, does it show that the solar panel is connected? If you find that it says it's not connected, please check the wiring to ensure the device is showing as connected. You can also try pressing and holding the setup button for 30 seconds to reset the Doorbell and see if the Device Health page registers the solar panel after.
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25-05-2020 11:46:59
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