Ring Video Doorbell
So secure I cannot even open it with Ring tools. Help!
So I borrowed a friends Ring screwdriver and then I found my own. Neither of them seem to fit the screw that I need to open to reset the wifi on my Ring 2 Doorbell (see pic) . What am I missing? Is there another tool that came with it? My handyman didn't have a tool that could open it either. Getting frustrated, haven't had my doorbell online in a month. Thanks.
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04-04-2020 04:35:51
Responses (2)
- M
Hi @mhrndz13! It looks like you are needing to use the secure screw driver bit to remove your Doorbell's security screw. These can be obtained at Ring.com/accessories in the [spare parts kits ](https://shop.ring.com/collections/accessories/products/spare-parts-for-video-doorbell)for your Ring device model. If you are needing any further assistance with removing that screw, feel free to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), or check back here for any recommendations! :)
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06-04-2020 08:23:23
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nameless
Depending on the product, Ring has a couple of different tools. All have orange handles and reversible “blades”. The Ring doorbell uses a stardriver blade. Make sure you have that one.
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04-04-2020 04:42:13
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