Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
B
Snapshot 5 min gone, firmware/reset does not help
hardwired-battery-video-doorbell
snapshot
Discovered that 5 min snapshot was greyed out and not working. Had to manually do a firmware update. No, the 5-minute option disappeared and not working. Removed and reset the device, nothing worked. Suggestions? Third time something like this happened...and of course after an incident where we needed to figure out a window of time. May need to look for a replacement. Interestingly, our local police indicated Ring has been failing for many customers lately. Is that true for you all?
701 •
0 •
0 •
26-09-2021 10:05:31
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @BetterThanRing. What model Doorbell are you experiencing this with? This Help Center article [here](https://support.ring.com/hc/en-us/articles/360034443672) has more information about the Snapshot Feature. Also, if your device has a low RSSI, it could affect the frequency in which your device captures Snapshots.
0
28-09-2021 06:36:37
•