Ring Video Doorbell

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C
Sharing Videos via Ring App
android
troubleshooting

When I try to share a video using the app, as soon as I click share the ring app forces my phone to restart. I am using the Google Pixel 6 android phone. Has anyone else had any issues? I think this started after the latest app update. I have tried to force stop, clear cache, clear storage, uninstall and reinstall. Nothing has worked yet.

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4

19-07-2022 11:41:17

Responses (7)

  • J

    I have a Google Pixel 6 Pro and the same thing happens. As soon as I share a video, my phone restarts. Heading over to the Google Play store now to report it. Hopefully a fix will come soon.

    1

    20-07-2022 05:41:32

      C

      Good Luck! I reported it on the play store also. At least I know it's not just me!

      0

      22-07-2022 12:25:28

      J

      I just realized I have the same exact issue. It reboots every time I try to share. Pixel 6 running Ring app 3.52.0 on Android version 12.

      0

      24-07-2022 06:37:01

  • C

    Hi neighbors! Can you let me know which version of the Ring app you're on as well as which version of Android OS you have on your phones? I'd like to check with my team on this. :)

    0

    22-07-2022 10:59:38

    • U

      I have the same issue with a pixel 5. Using Ring version 3.52.0 Never had the problem in the past. Fairly new issue

      0

      23-07-2022 12:17:21

      • U

        I have the android version 12

        0

        23-07-2022 12:19:54

        • U

          Hi I have the same issue also on pixel 6. is there a fix?

          0

          24-07-2022 02:16:50

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