Ring Video Doorbell
Abdur1025
Shared User device not showing up
I registered and added my parents to our ring doorbell so that they can access it or get notified if some on has entered our property but the doorbell and other devices don't show up in their dashboard/ account and the only time they get any notifications is if someone rings the bell only then do they get any notifications but nothing else, can anyone help?
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12-09-2020 03:22:27
Responses (11)
- S
Thank you, Caitlyn None of the Ring documentation that I read on shared users says anything about needing to use the drop down menu to find the Shared devices or that they would be in a different location in the app. There is no need to reinstall the application, and doing so won't fix not seeing them. We wasted a lot of time trying to figure out why the Shared User function wasn't working.
•1
01-02-2021 05:10:35
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- A
From the app, click Control Center, then Shared Users and Accept. Geez why doesn't ring put this in the instructions for the sender of the invitation or in the email.
•2
11-04-2021 03:41:40
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- 3
There's another potential cause for this problem. If the person originally sent you the invite longer than 7 days ago, you won't see the device to add to your shared list. EVEN IF THE PERSON RESENDS THE INVITE, you will NOT see it as a shared device. The user who originally invited you needs to remove you and re-add you from scratch to fix this situation.
•8
26-04-2021 11:17:06
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- E
Nope, doesn't work. it shows my address but nothing happens when I tap the address.
•2
02-09-2021 06:24:27
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IzzyBoo
Caitlyn’s response above should be the first thing on Ring’s Shared User FAQ/Support site. My wife and and could not figure it out for hours and were getting very frustrated - until I found Caitlyn’s response. Thank you!
6
03-01-2021 01:06:59
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