Shared access when email address now different

Question

I granted my daughter shared access to the ring doorbell she has lost her phone but has now got a new phone with the old phone number and a new email address so I deleted her off the app then added her again using her new email address but is saying she can’t set up doorbell as registered to someone else surely she should just accept my link

Tom_Ring · Answer

Hi @user62759. There is no need for Shared Users to setup an already registered device. To allow her to have access, just follow this [Shared Users process](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles). If you are getting errors, have her delete any Shared User invitation emails and you delete any Shared User invitations in the Ring app. This ensures that you are not clicking on old/expired invitations. Let me know if this helps.

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Shared access when email address now different

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