‎Setup Button not working

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user43958

Setup Button not working

wifi

battery-video-doorbell

cs-support

Our ring doorbell (2nd generation) is ‘offline’ and we cannot reconnect it to the wifi. We have tried resetting the router, the doorbell itself and nothing seems to be working. When going to reconnect it asks to press the setup button and wait for the white spinning light, nothing happens when we press this. The battery is at 97%. We’ve tried holding the setup button as seen somewhere else but this doesn’t do anything. Any ideas?

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01-05-2023 01:22:33

Responses (2)

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Caitlyn_Ring
Hi @user43958. Since your Ring Doorbell is unresponsive despite fully charging the battery and resetting it, the next step is to follow up with our support team to see what options are available to resolve this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-05-2023 05:27:57
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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01-06-2023 05:28:35
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