Setting up Ring with new phone

Question

I have always owned my ring doorbell. When i tried to set it up with a new phone, I got message that it's owned by someone else. I tried to follow steps to remove it, but it says I have no devices. I'm so frustrated. I did change emails, could that be the problem? I can't log in with the old email.

Justin_Ring · Answer

Hi @Sortino. You will need to follow up with our support team regarding any device ownership and account access concerns. The Ring Community is a public forum, so we do not have access to any of your account details. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Ring Video Doorbell

Setting up Ring with new phone

Didn't find an answer ?