Second dead transformer
Hi there! So I recently became the proud owner of a Ring Doorbell Pro 2 and I got to enjoy it for a solid 14 hours, till the first transformer died. I contacted Ring and they shipped me a second transformer, which unfortunately didn’t even work at all. I got an electric background so I know what I’m doing electricity wise. I’m from the Netherlands and our electric network by default supplies 220 volts, which should be fine for the 240v maximum of the transformer. I am 100% sure I’ve connected all wires correctly and that the problem is with the transformer because I measured it. There’s power going into the transformer for sure, but there’s 0 power coming out of it. No voltage whats-o-ever. I’m using only the ring doorbell pro 2, no chime of any kind and the transformer goes directly into my fusebox. Wired from the transformer than go directly to the doorbell. Am I just having bad luck with the transformer or is this a known issue? Anything I can try?
1301 •
0 •
1 •
04-01-2022 09:29:52
Responses (2)
- 7
We have had exactly the same problem as you, ie 2 transformers going ‘kaput’ in as many years. We’ve just had to order a new one from Ring.com and be reimbursed, as their technical support are currently out-of-stock with no lead time for when they will be back in stock…is this saying something?! When the new one also dies on us (I have no faith it will last), we will switch to another brand as we have now lost all faith in the product, coupled with the over inflated subscription fee!
•0
12-05-2024 02:28:14
•
CHi @77sunsetstrip. Which model of Ring Doorbell do you have? The model name is located on the Device Health page in the Ring app. The transformers going out may be related to an issue with the installation, but I’d like the confirm the Doorbell model we’re working with first.
•0
13-05-2024 09:57:23
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @DutchingFlyman. It sounds like you're having bad luck with transformers. It may be beneficial to contact our support team to look at some voltage readings on your Doorbell. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
06-01-2022 09:19:34
•