Responses (3)

B
Boone
> @Josieg wrote: > Don’t feel my new ring doorbell is working right. It shows RSSI 78 and don’t really know what it means. Would be grateful for a bit of guidanceHello ,**Received Signal Strength Indicator** ( **RSSI** ) is a measurement of the power present in your Wi-Fi signal in the Ring App (it is negative value). A value of 0 is perfect and the higher the number, the worse your Wi-Fi connection is. Normally a value between 25 to 40 is very good. [https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength)With your device having a RSSI value of 78 (extremely poor), I am surprised your doorbell is even remaining connected to your WI-fi router. This is likely the cause of your Doorbell not functioning properly. [https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength)You need to improve the signal by either moving your Wi-Fi router closer to your Doorbell (since you can't move your doorbell), or purchase a Wi-Fi extender/amplifier or the Ring Chime Pro (the newer version of the Chime Pro 2nd Generation extends both 2.4GHz and 5GHz Wi-Fi frequencies).[https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-](https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-)[https://shop.ring.com/products/chime-pro-gen2](https://shop.ring.com/products/chime-pro-gen2)I hope this information helps you :)
1
•
17-09-2020 08:45:17
•
Reply
G

Gidget

RSSI is -60, so I did the wifi text and have 32mbs download speed and 26 upload speed. With these speeds, how does the ring doorbell have a bad connection? Reaching out to customer service provides absolutely no help!!

0

•

26-02-2021 20:17:39

•

Reply

T

Tom_Ring

Hi @Gidget. Those wifi speeds are absolutely sufficient for Ring doorbell. However, there could be wifi interference that is causing a weak connection. This Community post [here](https://community.ring.com/t/device-tips-wifi-interference/221) explains wifi interference and how it can affect your dev

0

•

01-03-2021 21:43:56

U
user46939
">
0
•
02-06-2023 14:48:54
•
Reply