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BI

Ben-IOM

Round lens visible

negative-feedback

battery-video-doorbell

troubleshooting

I have just set up my ring plus, I’m getting frustrated as I can see the round lens when live or recorded viewing. My relatives and friends have ring doorbells and they don’t have the round lens when viewing. I thought by purchasing the more costly plus model, the quality would be better, but seeing this round lens is frustrating, I’ve got the motion range/area set to full but I’m still seeing the round lens. Any help would be appreciated, unless I have a faulty product. I would include a screenshot on here but I can’t see anywhere to upload a photo.

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20-12-2023 12:11:32

Responses (2)

M
meme
When I read your post, at first I couldn’t quite picture what you were describing. But then I took a look at my Video Doorbell 3, which is probably one of their less expensive battery models. I just noticed that the picture is a lot “rounder” than I remember–like a fish-eye effect. And it does look like the camera lens is showing around the edge. I uploaded a picture of a screenshot of my video doorbell live view. Is this what you are seeing? I have to say I don’t recall the video doorbell picture being quite so round. I wonder if there was a firmware update, and I just never noticed? Weird… /
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21-12-2023 07:19:34
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M
meme
In order to upload a picure, click on the blue up arrow at the bottom. I’ve attached another screenshot and circled in red where to click.
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21-12-2023 07:27:04
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