Responses (4)

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  ncowger

  It wouldn't let me put 3 images in my post. 

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  31-12-2020 09:53:26

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  ncowger

  Doorbell Ring 2 minutes earlier is missing. 

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  31-12-2020 09:54:07

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  charlies

  Wow - is that snow in your last post ? I haven't seen snow in years ! Anyway - I reported on a previous thread that there appears to be a cloud storage issue. In my case I watched it happen. I believe it is related to similar observances where people report that motion is only recorded when someone is right on top of the doorbell. I saw/was watching a video of my walking towards my doorbell from say 25 feet away - and then poof that video was gone and replaced with me perhaps 4 feet from the doorbell. I have to say - this ring organization may be one of the loosest in terms of technical responsibility I have ever seen. There should be a problem report open with some sort of tracking indicator associated. Then customers could confirm a problem, ring development could address the problem and customers could be informed that their issue has been fixed. Problem Report #10001 : Recordings seem to be disappearing. Two confirmed occurrences so far. Awaiting response from ring development.

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  31-12-2020 10:16:12

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  Marley_Ring

  Hi neighbors! Recordings should be available for playback as long as you are subscribed to a Protect Plus plan that has not lapsed. Great call checking on multiple mobile devices. I recommend also logging in at Ring.com and reviewing recordings there, as this can rule out many factors. If recordings do not work via web browser or the Ring app, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. In regards to device or service related incidents, these can be found on our status page, Status.Ring.com. Here you can see updates from our teams, as well as check for any previous incidents. I hope this helps! :)

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  04-01-2021 09:46:13

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  charlies

  Hey @Marley. Happy New year ! Can you please help me in returning my ring doorbell to amazon mexico for a refund ? You'll can keep the $30 USD annual fee.

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  04-01-2021 09:59:28

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  Chelsea_Ring

  Hi @charlies - we can not assist with returning your doorbell as the Community is a public forum and not a support channel. To receive personal assistance, give our support team a call at one of these [phone numbers](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), or contact Amazon to initiate a return. Thanks.

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  04-01-2021 10:50:25

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  charlies

  Thank you @Jennifer. Just tried the phone number again. > 45 minute wait. But I'm an early riser so I will try again in the morning. Amazon's pages say - contact the manufacturer after 30 days... I've asked on another thread - what are the 'support channels' available to your customers ? Thanks !

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  04-01-2021 10:55:06

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  Chelsea_Ring

  On the page I sent, you'll see theres options to call or chat with the team :)

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  05-01-2021 05:34:39

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  lingla

  Hi there, I experienced three times already that all of my recording disappeared. I am a paid subscriber and my videos shoud be on the cloud server at least 60 days but as of now, the oldest I can see is Jan 6, 2022. I talked to support but no use, did you have any solution? I plan to contact class action attorney for false advertising.

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  09-01-2022 05:18:00

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