Responses (5)

J

Justin_Ring

User Solution

Hi neighbors. This concern has now been resolved. A fix has been released, and if not now, then within the next few days, your Live View should look normal on Ring.com.

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17-01-2024 18:27:39

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R

ryan806

Thank you, looks better now!

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22-01-2024 21:25:40

T

Tom_Ring

Hi @ryan806. Would you be able to share a screenshot or video of the issue you are seeing? This will help us better understand your concern and diagnose the root cause, if needed.

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15-12-2023 19:50:55

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C

Caitlyn_Ring

Hi @ryan806. Which web browser are you using, and have you adjusted the zoom setting on this browser at all? How does the Live View appear in the Ring app? Feel free to share a screenshot of that as well.

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22-12-2023 18:15:50

R

ryan806

Hello Caitlyn,I have tried both Chrome and Edge, both browsers have the default zoom setting. The ring app looks to be ok I think its just an issue with web live view, if I play back previous recorded motion on ring.com this looks normal as shown in my screenshots.

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24-12-2023 10:29:58

C

Caitlyn_Ring

@ryan806 Thank you for that information. I’m checking in with my teams about this to clarify how the Live View should look. Thanks for your patience!

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26-12-2023 23:37:50

U
user38465
Hello, I have the exact same problem. What can be done so the live view on a web browser is so stretched out in live view? Thank you.
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02-01-2024 12:33:46
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U
user73297
Same issue here too. On my Google Pixel 7 Pro everything works well, doesn’t matter if on App or in mobile browser. But on my computer browser the video is warped…
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03-01-2024 20:41:14
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U
user38465
As of today it seems the issue has been resolved. The live image is not stretched anymore.
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17-01-2024 12:18:09
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