‎Ring2 not charging on Hardwire

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SonjaM

Ring2 not charging on Hardwire

hardwired-battery-video-doorbell

I've had my Ring2 for about 2 years. It's hardwired and for the first 18 months or so it was fine, no issues. Then suddenly, around October, 2019, the hardwire stopped working and it started running off the battery only. When I look at device health it shows me the power source is hardwired, however, the battery shows 77% (today) and uses about 3% per day. Since October-ish I've had to take the battery out and charge it. This didn't happen the first 18 months, or so, I had the Ring 2. From looking on here this seems to be a pretty common problem. Ring, what are you going to do about this????

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26-05-2020 02:47:57

Responses (1)

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mn1170
I just got the ring doorbell 3. I have it hardwired and the battery appeared to not be charging. Someone posted some fine print showing it charges when battery falls below 90%. I read my fine print and charging is not the main purpose of hardwiring. I was under the impression it was but it’s in the paperwork. Yesterday by battery was down to 90% and this morning it is at 100%. I think the trickle charge is to maintain a charge between 90 and 100%. The advertisement gives the impression that hardwired keeps it at 100%
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14-11-2020 02:42:28
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