Ring Video Doorbell
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Ring wired doorbell has power won’t turn on
hardwired-video-doorbell
cs-support
HiI recently purchased ( a week or so ago) a wired ring doorbell and ring transformer. I have hooked them all together and checked that the doorbell is getting the correct voltage (23.8v dc) but it won’t turn on. There is no lights etc on the doorbell.I tried to reset the doorbell with the orange button on the slide but still nothing. Is my doorbell faulty or have I missed something?
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24-10-2023 09:54:27
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Justin_Ring
Hi @Richsmart1980. You have tried all the basic troubleshooting steps I would have recommended for a Doorbell that is unresponsive. The next best step is to give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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25-10-2023 17:33:40
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