Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
R
Ring wired doorbell has power won’t turn on
hardwired-video-doorbell
cs-support
Hi I recently purchased ( a week or so ago) a wired ring doorbell and ring transformer. I have hooked them all together and checked that the doorbell is getting the correct voltage (23.8v dc) but it won’t turn on. There is no lights etc on the doorbell. I tried to reset the doorbell with the orange button on the slide but still nothing. Is my doorbell faulty or have I missed something?

125

0

1

24-10-2023 09:54:27

Responses (2)

J
Hi @Richsmart1980. You have tried all the basic troubleshooting steps I would have recommended for a Doorbell that is unresponsive. The next best step is to give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

0

25-10-2023 05:33:40

R
Thanks, I connected them to arrange to return it.

1

25-10-2023 08:10:22

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

D

Danielhrch

0

User
Solutions