Ring Video Doorbell
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Ring Video Doorbell Pro - Diode
I purchased two Ring Video Doorbell Pro's. The first installed at the front door with no problem. The second at the backdoor would not stop ringing once connected. I have a digital door bell. After doing some research I found that this may be due to the fact I need to install a "diode". However none was included with either package. After speaking with Ring and Amazon they refuse to send me a diode. Is there a way/place to purchase the Ring Video Doorbell Pro diode?
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28-08-2020 04:02:06
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Tom_Ring
Hi @sirdirk9. The Ring Pro does not require a diode. I would make sure everything is wired correctly by reviewing this Help Center article [here](https://support.ring.com/hc/en-us/articles/360022454432-Wiring-Diagrams-for-Ring-Video-Doorbell-Pro-Setup), and select the correct arrangement that you have. I would also ensure that you have Digital Chime selected under- Device Settings \> General Settings \> In-Home Chime Selection.
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28-08-2020 07:27:44
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