Ring Video Doorbell
Ring Video Doorbell - Night vision stopped working
I have a Ring Video Doorbell (ca. 2015). It's hardwired, fully charged and in good health per the health check. I didn't use it much, but for years it would shift into a night mode via infrared or something so you could have a view at night or in lower light conditions. However, that seems to be no longer working. Any basic ideas on where to start troubleshooting short of power (which seems to be fine)? Should I try resetting it? Tim to buy a new device?
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07-02-2020 01:16:37
Responses (6)
- T
Hi @Mdolan2000. Would you be able to upload a video of this? A video would be able to help the Community identify any possible causes for this behavior. When attaching this video, you will need first gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.
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02-03-2021 11:32:21
- N
I also have same problem, 3 days ago night vision all of the sudden stopped working, I called support was told reset using reset button 20 seconds but still same issue. Tried turn off breaker or power cycle but same problem, device is out of warranty and I am out of luck too.
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22-05-2021 02:35:44
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- B
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22-05-2021 07:54:18
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- B
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22-05-2021 07:54:18
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- 4
My night vision has just also stopped working . Have you had any luck with doing the reset? If not what have you had to do ?
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08-03-2022 07:09:04
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Mdolan2000
My ring 3 goes from color to black and white back to color then black and white hardwired or not, no option under device settings for night vision as described.
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01-03-2021 03:15:15
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