Ring Video Doorbell
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Ring Video Doorbell compatibility with Virgin Media Hub2?
I installed ring doorbell in Dec 2019 and it has been working well without any issues until recently when Virgin Media installed upgrade Hub2 about 3 weeks ago (July 2021) and now a lot of functionality doesn't work with the doorbell. I've tried reinstalling but issue persists. I get some notifications but not all – generally missing as people approach the house & cannot talk to people remotely (they are unable to hear me) . Any tips for a non technical person? Thanks in advance
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18-08-2021 10:10:05
Responses (7)
- G
Thanks for reply. Attach photo which shows Hub 2 . I'm still using the 2.4ghz band as I have done previously - I read somewhere that Ring does indeed work best on 2.4ghz (my ring doorbell doesn't pick up the 5ghz band). I have tried countless times to connect with Virgin but struggling to get them (somedays 2 hours waiting on phone to connect to Technical Assistance). I will keep trying.
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23-08-2021 09:11:14
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B@GMiller63 Are you in Ireland by any chance? Just going off the model number that is actually what is termed as a Hub 4 in the UK but that looks like an Irish market model with he VMIE at the end (UK ones have VMB I think). Did you upgrade to the Gigabit service as they tend to give you that hub w
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23-08-2021 09:33:49
- G
@bemak187 Hi. Yes, Ireland is correct. No I didn't upgrade. Had WiFi issues for a few days & Virgin Media came out, did some checking & replaced the old hub for this new "stylish" one but Ring Doorbell issues ever since ! No change to location - everything is where it was, just the Hub model changed. I will look into your suggestions on how to " to put the router into modem mode and use your own router or maybe try a a WiFi extender or a Ring Chime Pro" Thank you very much.
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25-08-2021 11:07:27
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B@GMiller63 If only hub has changed then it is something related to that. Have you got the Wi-Fi bands separated i.e. a 2.4ghz network and a 5ghz network or is it just one network ID you see. It might be worth splitting them bands and see if that helps. Also what RSSI value do you get from the rin
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26-08-2021 11:03:55
- B
@GMiller63 ISP supplied routers tend to be built to a price. It might be worth sticking the Superhub into modem only mode and getting your own router. One of the benefits of virgin is that it is fairly easy to use your own kit as you can force the hub to act only as a cable modem and use what ever router/wifi set up you want.
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02-09-2021 12:51:43
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- G
@bemak187 and @Sualdam Thank you both for continued responses. Very much appreciated. It shows how much I know :grinning: - I assumed SSID of Zero on Front Video Doorbell was bad !! [RSSI for the Backdoor Spotlight Cam shows 71]. I checked TP Link Extender set up - shows to be set up to same as router & using same password. @bemak187 I will look at your suggestion & see what it entails for a non Techie like me ! Again, thank you.
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06-09-2021 14:15:44
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bemak187
@GMiller63 Are you sure its a Hub 2? These haven't been issued for a couple of years now. I suspect it is likely a Hub 3? What I would try is splitting the WiFi bands and using the 2.4ghz band for Ring as it has much better performance through walls etc.
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18-08-2021 10:36:18
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