Ring Video Doorbell
Ring Video Doorbell 3 Plus won’t save HDR Setting
I bought a Ring Video Doorbell 3 Plus, my first ever Ring device, and the experience has been less than stellar to say the least. If I turn the HDR setting to on in video settings, it only stays that way while I’m in the app. If I leave the app and come back, HDR is toggled off. I’m on an iPhone 11 Pro Max, I’ve uninstalled and reinstalled the Ring app, repaired the Ring device, restarted my phone multiple times, doesn’t fix the issue. I’m thinking this will need a firmware update to fix. My other big complaint is that the recent Ring app update, took away the ability to see the motion sensitivity slider camera view, now you’re stuck just blindly guessing. And whatever I save the slider to, it always go back to the least Min motion sensitivity. (See screenshot I attached) Super buggy app. Seriously needs some QA.
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22-04-2020 09:43:28
Responses (10)
- J
All my other camera's are staying on HDR except my Ring 3 Plus. When will this issue be fixed???
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15-04-2020 04:31:29
RI have a new Ring 3 doorbell with the latest soft/hardware and HDR still switches off. No fix yet.
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17-04-2020 05:33:50
VAwesome thanks for the reply and for the updates. I’ve sent a screenshare video of the issue to support in an email as well, I hope that helps. Seems it was a problem previously with The Ring 2: [https://community.ring.com/t5/Ring-App/HDR-switch-s-it-s-self-off/td-p/11938/page/8](https://community.ring.com/t5/Ring-App/HDR-switch-s-it-s-self-off/td-p/11938/page/8)
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22-04-2020 11:35:10
- T
I have the new Ring 3 as well with the latest iOS update to the ring app and am experiencing the same problem. Hope there is a fix to this bug soon
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23-04-2020 01:07:48
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- R
Just installed the app today 30 April 2020 having purchased video doorbell 3 but HDR setting keeps resetting to off all the time.
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30-04-2020 03:39:37
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- D
I installed the Doorbell 3 Plus yesterday, and I’m experiencing the same issue with HDR toggling off every time I close the app. I have tried deleting and reinstalling the app to no avail.
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05-05-2020 02:11:10
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TAlso just got the ring 3 plus and HDR toggles off on its own not sure why. Maybe it's only happening at night I'll need to double check. Looking for update or answer. My first ring device. Also got the chime pro. So far so good otherwise
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06-05-2020 03:41:23
BSame issue with a new Video doorbell 3 Plus. HDR keeps resetting to off. This is not related to the night as I set it on this morning and then checked an hour or so later and it was off again. Ring, please fix Many thanks
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12-05-2020 10:15:04
- I
I bought a ring 3 pro The HDR does not save like in this thread and it is not fixed by the latest update. Quite surprised people are saying it is fixed when it is an issue on the latest device
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17-05-2020 02:34:28
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Chelsea_Ring
Hey @vtboyarc. Thank you so much for bringing this up in the Community! For the concern in regards to the HDR toggle, this is something that our team is looking into further to resolve this concern. I will make sure to update this thread for you once we have a resolution for this! In addition, thank you for your feedback on the motion sensitivity settings. I will make sure to pass on this feedback to our teams here. :)
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22-04-2020 11:26:19
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