S
Ring Video Doorbell 3 Plus - Missing items?
installation
cs-support
hardwired-battery-video-doorbell
I’ve got the Ring Video Doorbell 3 Plus, but there is neither no level nor backplate in the package. Why is this? I need to install the doorbell on a vinyl siding, and it’s not curved, sloped, or overlapping, so I don’t need to use the corner wedge already provided. I just want to install it on a vinyl siding that is completely flat (it’s like a vinyl column). Which screws do I use? Thanks!
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01-10-2021 01:54:24
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Caitlyn_Ring
Hi @Sandeep258. If you're missing any of the items that should have been included in the Doorbell 3 Plus' box, you can find a [Spare Parts Kit](https://ring.com/products/spare-parts-for-video-doorbell-3) on our website. Alternatively, you can also contact our support team so they can get replacement parts sent out to you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to request any missing parts. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406) to see how to contact support. If needed, you can find installation instructions in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360039083431-How-to-Physically-Install-Your-Ring-Video-Doorbell-3-Plus-With-an-Existing-Doorbell) as well. :)
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04-10-2021 09:22:03
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