U
user_4fa27b
Accepted Solution
Ring set up stops at 95%
troubleshooting
I have the same issue with the set up starting at 95% and I do not use bright speed. It locates the Internet in my house and then refuses to connect to it.
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17-11-2024 11:20:49
Responses (1)
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Caitlyn_Ring
Hi @user_4fa27b. Make sure your Ring device isn't too far from the router, and verify that the ports and protocols used by Ring devices are open on your network. If your router is dual-band, with both 2.4GHz and 5GHz connections, try creating a guest network using only 2.4GHz. If you've tried the troubleshooting steps above, and you're still unable to complete the setup process, our support team can provide further assistance. You can get in touch with support at one of the numbers here, or @Ring on Facebook, X, Instagram, or YouTube.
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19-11-2024 09:18:18
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