Ring Pro won’t enter setup mode

My ring pro will not go into setup mode. I had the first generation ring hardwired so I know everything works. I even got the WiFi extender chime time rule it out but it simply will not go into setup mode. It will not show a spinning white light. Just a pulsing white light. Below is the troubleshooting I’ve done. 1. Tried bypass mode on the v2 pro power kit and also installing it normally. 2. Held down orange button for 30 seconds to do a hard reset. This results in the white light pulsing. Never spins. 3. When going through setup on the app it asks to connect to ring network but it never completes. 4. When connecting the ring pro using the WiFi extender chime, it never finds the ring pro. 5. The ring pro will chime and blink blue, but it won’t connect to the app. 6. Tried connecting directly to WiFi and even restarted modem. It seems like it’s stuck in limbo. If there’s another way to hard reset, I would like to know. Otherwise I need a replacement. Thanks!