Ring Video Doorbell
Ring Pro stuck in startup loop
Hello, Trying to install a ring pro and it seems that it is stuck constantly losing connection and then gong back to new setup process. Setup goes fine at first, camera, ringer work just fine, after a minute or so, the doorbell says its going to update the software, the ring blinks about 4 times and then stops. The next thing that happens is back to new setup mode (spinning white light) Also of note, it doesn't seem like it will hard reset, as it does not flash a few times like the documentation says, the light stays off for a bit and then back to setup mode Wiring looks alright and the transformer appears to be the proper type. Wifi signals are solid and for the short time it stays connected, the device health report is all good. Is there anything to try? Seems like this is probably a bad unit,
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16-04-2021 09:05:04
Responses (3)
- C
Hi @user65095. The Ring Community is a public forum, and is not a direct line to our support team. However, we can provide general troubleshooting information and resources to help. If you're unable to set up your Video Doorbell Pro, it could be due to the wifi signal or insufficient power. First, review our [Hardwiring Checklist](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) to ensure your Doorbell Pro is properly installed and receiving sufficient power. Next, make sure your router is within about 25 feet or less of your Doorbell Pro, then attempt the setup process in the Ring app. If you run into an issue during the setup process, we have some troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures) to try. Should this issue persist despite all troubleshooting attempts, please follow up with our support team at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-11-2023 10:04:44
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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06-12-2023 10:05:36
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user65095
im having the same problem. any of the support team could address this problem? I cant use my ring and its such a waste to spend money on this device and subscription!
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04-11-2023 08:20:09
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