Ring Video Doorbell
Ring Pro lower than expected resolution?
I've had a ring pro for about 3 months. I'm not thrilled with the resolution I'm getting during the day. I see posts by Ring users and the resolution seems very crisp and clear; however, when I look at what I'm getting it seems much lower. Thoughts? [https://ring.com/share/5c4321a3-b660-4ea9-aa40-75b1daac9e83](https://ring.com/share/5c4321a3-b660-4ea9-aa40-75b1daac9e83) Both WiFi and voltage are shown as good. 200/200MB to the house and wifi gets five green dots in the mac app. Power is Good/4000mV RSSI -52. Doorbell is about 10 feet from wireless router. Looks like the Ring Pro mostly connects to our 5Ghz network.
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17-08-2020 02:40:27
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Tom_Ring
Hi @HoyaHokie. Thank you for sharing your video for an example! Our Ring Pro is capable of recording in 1080p HD with 15 FPS. Depending on connection speeds, it is possible for it to record in 720p. The video you shared does seem to be on par with what is expected of the Ring Pro recording quality. If you would like someone to take a deeper look into your video quality, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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21-08-2020 09:36:30
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