Ring Video Doorbell
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Ring Pro Live View Not Working - My Solution
This worked for me. I hope it works for you.How to fix live view not workingFirst make sure you know your Ring account email and password for future use.On your phone settingsGo to the AppsFind the Ring appOpen App InfoOpen StorageAt the bottom,Click on:Clear dataClear cacheClose phone settingsOpen your Ring appLog in again.Live view will be working
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28-03-2023 16:37:42
Responses (3)
- R
The reason I posted my solution is because I had already tried all the solutions that Ring suggests. I reconnected my wifi many times, I rebooted the Ring doorbell three times. I turned off my router, reset it, and powered it on again. I went through pages of Ring troubleshooting hints. None of them worked. I was at the point of trashing the Ring Pro doorbell and buying the Wyze doorbell. I gave it one last try and cleared the cache and data from my Ring app on my phone. My solution worked.
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29-03-2023 21:20:08
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- D
I took out all cables of the router. Waited 30s and plugged back in. Since then live view worked again.
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31-03-2023 23:50:22
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RThis is really good to know. I'll give that a try. I found recently that unplugging my router, waiting, and replugging it did the trick. I guess I hadn't waited long enough the last time.
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01-04-2023 22:38:01
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Caitlyn_Ring
Hi @RingPro5000. Thank you for sharing a solution that worked for you! We also have some troubleshooting steps for Live View [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249) that may help other neighbors with a similar concern. :)
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29-03-2023 21:11:40
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