Ring Video Doorbell
Ring Pro Doorbell not staying connected to the WiFi Network
I’m having a problem with the Ring Pro Doorbell staying connected to the WiFi. After I factory reset the Ring Pro, I can connect to the WiFi again. After about 10 minutes, the Ring Pro is offline again. I’ve reset the doorbell multiple times, and this is the same result. Also, I’ve restarted my router, and that had no effect on reconnecting the doorbell. I disconnected the power from the doorbell multiple times, and the results are always the same it’s offline in about ten minutes. The transformer voltage is good, and the last reported signal strength was RSSI-34. The Ring has been connected to our WiFi since December 2019, and there have never been any issues until August 28, 2021. The WiFi issue is only the Ring Doorbell. My other devises connected to the WiFi are not having any problems. Any help would be appreciated.
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05-09-2021 08:13:11
Responses (5)
- S
Yep. Same issue, except it's happening to all of my ring cameras - 1 doorbell, 3 floodlights, and 3 stick ups. Also been running for 3 years. I came support and they said it was the connection and to get a chime pro. I don't think this is right. Didn't have an issue until recently (well, since the last time they updated and the live mode got messed up in March 2020). This just started 4 days ago or so. Diet resetting the router or factory resetting constantly is not a great solution.
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07-09-2021 03:40:24
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- A
If everything is working correctly and there's still a connection issue, reset your router by powering it down for thirty seconds[!](https://www.telldunkin.me)
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13-09-2021 01:23:43
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- M
I’m still having this same issue. I’ve reset and replaced the router, added Wi-Fi mesh to increase Wi-Fi strength, and reset the device several times. Was there ever a real solution to this??
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15-02-2022 08:48:27
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- G
I've been having this same issue over the past year and it's getting annoying. Is there a fix for this issue? It fails to provide notifications due to connectivity issue. I have an Orbi satellite w/ 400+ mbps, on my second floor sitting right on top of this doorbell. There is no loss in signal. The issue is with the doorbell itself. Paying $100 yearly for plus service and not getting what is being paid for. Either fix the issues or refund the money!
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13-05-2022 01:44:07
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andrewj
I'm having a similar issue too with Doorbell Pro 2. The Doorbell will show "offline," but is still capturing snapshots. If I trigger the Doorbell with motion (walking in front of the Doorbell), it will record video which it uploads, and show that it's online. However, a few minutes later, it goes to being offline. The offline problem has been going on for about day or so. I don't have any issues with the Floodlight Cam Wired Pro.
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06-09-2021 01:24:59
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