Responses (1)

• C

  Chelsea_Ring

  Hey @ Dudsongreen72. For more information on how to wire your Doorbell Pro, please check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115000148786-Ring-Video-Doorbell-Pro-European-Version). You can also find more wiring diagrams in this article [here](https://support.ring.com/hc/en-us/articles/360022454432-Wiring-Diagrams-for-Ring-Video-Doorbell-Pro-Setup). Hope this helps!

  0

  •

  01-01-2020 10:51:36

  •

  Reply

  D

  Dudsongreen72

  Sorry, your response does not in any way answer my question, it only highlights the lack of information provided by Ring for my situation

  0

  •

  02-01-2020 01:20:25

  C

  Chelsea_Ring

  Sorry about the confusion, @dudesongreen72! To clarify, yes our Pro Power Kit is required to be included in your wiring configuration when connecting the Doorbell Pro. If there is no chime kit (direct to transformer), you will want to use the Pro Power Kit's bypass method, shown in the our [help center article here](https://support.ring.com/hc/en-us/articles/360022454432-Wiring-Diagrams-for-Ring-Video-Doorbell-Pro-Setup). Please select the "direct to transformer" option for the proper instructional diagram. In this case, you may ignore the second Doorbell Pro in the diagram. I hope this helps! If this does not resolve your concern, our support team is always available, and you can find their number [here](https://support.ring.com/hc/en-us/articles/213608406-Contact-Us), to assist further. Feel free to keep us updated on the results. :)

  0

  •

  02-01-2020 08:25:34